PRIVACY POLICY

Onstaege ("the Platform", "we", "our", "us") is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information about users ("you") when you use our platform and services.

By accessing or using Onstaege, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

(a) Personal Identification Data

  • Full name, phone number, email address, date of birth, gender, and verification documents (if required for security).

(b) Event & Interaction Data

  • Event participation details (events you attend, host, or interact with).
  • Content you create, upload, or engage with (photos, videos, live streams, comments, likes, digital engagement such as "cash spraying" or claps).

(c) Transaction & Financial Data

  • Payment card details (securely processed via CBN-licensed providers).
  • Wallet balances, transaction history, refunds, and monetization earnings.

(d) Device & Technical Data

  • IP address, device type, browser type, operating system, and mobile network information.
  • Log data including login times, app crashes, and in-app navigation.

(e) Location Data

  • Approximate or precise location, collected when you enable location services, for:
    • Event discovery nearby.
    • Geo-fencing features (e.g., verifying live presence at an event).

(f) Biometric or Sensitive Data (if applicable)

  • If Onstaege introduces features such as facial scans or voice verification, biometric data may be collected with explicit consent.

2. How We Use Your Information

We use the collected information to:

  • Provide Services: Enable you to create, discover, and participate in events.
  • Personalize Experience: Recommend relevant events, creators, or media content.
  • Secure the Platform: Detect fraud, prevent unauthorized access, monitor suspicious activity.
  • Facilitate Transactions: Process event ticketing, digital gifts, in-app purchases, and creator earnings.
  • Improve Performance: Debug errors, measure usage trends, and enhance user experience.
  • Legal Compliance: Comply with NDPR, CBN, FCCPC, and copyright regulations.
  • Marketing & Communication: Send updates, event reminders, promotional offers (you can opt out at any time).

3. Legal Basis for Processing Data

Onstaege processes personal data on the following grounds:

  • Consent: For personalized recommendations, targeted advertising, and biometric features.
  • Contractual Necessity: To deliver services requested by users (e.g., hosting an event, buying a ticket).
  • Legal Obligation: To comply with financial regulations, NDPR, and law enforcement requests.
  • Legitimate Interest: To prevent fraud, protect the integrity of events, and ensure platform safety.

4. Sharing & Disclosure of Data

We may share your data with:

  • Service Providers: Payment processors, cloud hosting, analytics, and security partners.
  • Event Hosts: Limited information (name, ticket confirmation, participation status) for event access.
  • Business Partners: Advertising and sponsorships, where consent is provided.
  • Regulators & Law Enforcement: When legally required under Nigerian law.

We do not sell personal data to third parties.

5. Data Retention

  • We retain personal data only as long as necessary for service provision, legal compliance, or dispute resolution.
  • Inactive accounts may have data deleted or anonymized after 36 months of inactivity.
  • Financial transaction data may be stored for a minimum of 7 years as required by CBN regulations.

6. Data Security

We adopt industry-standard measures including:

  • End-to-end encryption of sensitive data (payments, passwords, messages).
  • Multi-factor authentication (MFA) for account protection.
  • Regular penetration testing and system audits.
  • Restricted employee access to sensitive information.

Despite safeguards, no system is 100% secure. Users share data at their own risk.

7. Your Rights (Under NDPR & Global Standards)

As a user, you have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Request updates to inaccurate or incomplete data.
  • Deletion: Request erasure of data ("right to be forgotten").
  • Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: Stop marketing emails, location tracking, or biometric collection at any time.
  • Complaint: Lodge a complaint with the National Information Technology Development Agency (NITDA) if your data rights are violated.

8. Children's Privacy

  • Onstaege is not intended for children under 13.
  • Users under 18 must have parental/guardian consent.
  • We do not knowingly collect data from children without consent.

9. International Data Transfers

  • If data is transferred outside Nigeria (e.g., to cloud servers in other countries), Onstaege ensures compliance with NDPR cross-border rules.
  • Safeguards include encryption, data minimization, and contractual clauses with international service providers.

10. Third-Party Links

  • Onstaege may contain links to third-party apps, advertisers, or event partners.
  • We are not responsible for the privacy practices of third-party sites. Users are encouraged to review third-party policies independently.

11. Updates to this Policy

  • We may update this Privacy Policy periodically.
  • Users will be notified of material changes via app notifications, email, or website announcements.
  • Continued use of Onstaege after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or data requests, please contact:

Onstaege Events Tech
Email: support@onstaege.com

© 2026 Onstaege Events Tech Ltd. All rights reserved.

For questions or concerns, contact: support@onstaege.com